Life & Pensions Domain Expertise

Transformation

Winchester White was retained by this leading Mutual engaging a multi million pound business change programme. The core driver behind the programme was to re-launch the Life business delivering a focused customer-centric operation and a validated 4x investment payback.

Working with the in-house team and taking joint ownership with them we:

• Designed and delivered a practical future operational model
• Re-designed the back-office (structure/responsibilities/processes/IT)
• Re-designed and re-focused the field operation
• Analysed and improved the end to end sales process to ensure ownership and effectiveness
• Advised and worked with the senior management team to ensure outcomes.

Sourcing

This major Mutual retained Winchester White to advise and support their considerations of BPO outsourcing. The client had already selected an offshore partner and asked us to provide an independent review of the approach to the selection, the selection criteria and the identified option.

Our review concluded with us advising against the selection as we deemed it to unsafe. As a result, we were invited to support a re-evaluation of the strategy and we provided a multi-stream approach allowing for on-shore, off-shore and in-house options to be evaluated simultaneously. This provided a swift, informed and robust process to drive out the appropriate solution. The client is now in the process of implementing the identified solution.

Systems

Winchester White advised a major multinational insurer on a large-scale UK platform rationalisation programme. Our brief covered advice on the functional and non functional requirements of the proposed solution, the various systems and system component options available and the migration strategy to mitigate the potential risks of the identified approach.

Key deliverables from the programme include:

• A requirements catalogue covering the products and functionality of client's current systems addressing additional functional, non-functional, architecture and commercial supplier requirements.
• A high level mapping showing which 3rd party Life & Pensions systems most closely meet the requirements identified to allow effective shortlisting of the potential suppliers.
• A detailed mapping showing which of the shortlisted 3rd party Life & Pensions systems most closely meet the requirements identified.
• A description of the missing functionality together with indicative costs for the effort required to remove the functional gap.
• A presentation of market intelligence, best practice and lessons learnt based on other large migration projects.
• Input into the migration approach, bringing expertise and knowledge of best practice and risk mitigation scenarios.